Step 1: Contact your agent. I will never deny you filing a claim, but it is my job as an agent to inform you of each aspect of the claim and both the negative and positive aspects of filing. Yes, Insurance is in place to protect your business and help with your out of pocket expenses, but you want to look at every possibility and aspect of the situation as well as the long-term benefits and consequences such as future rates and renewal possibilities.
Step 2: You will want to know your deductible amount vs your estimated claim amount. This way you can weigh the pros and cons of filing a claim vs a resolution. Remember a claim on your history can affect your renewal and future rates and business rating for the next 3-5 years, at least.
Step 3: Write down, in detail, the events of the situation while it is fresh in your mind. Detail it as if you are pleading your case. Include dates, people, witnesses, what was said, what happened, how it happened, when it happened, when it was reported or noticed, what you did to try to resolve the situation, etc. Take pictures and obtain statements if possible. You may be asked for this information from an adjuster or in the event the claim becomes a legal dispute.
Step 4: Make an informed decision. If you decide to proceed and file a claim, request the appropriate claim forms or download the forms above.
*Know that if someone contacts me to file a claim against you, I am obligated to send them the claim forms and information. However, I will notify you to both obtain information and inform you of these steps and your rights to a resolution.
I am watching out for your interests now and in the future!-John Wycoff
Texas Commercial Liability Services
615 E Abram St Suite C
Arlington, TX 76010
Available 8:00am - 4:00pm M-F